Refund policy

Last updated: January 12, 2026

Joe Rascal operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). This Refund Policy explains the circumstances under which we accept returns, exchanges, and issue refunds for purchases made through our Services. By using or purchasing from the Services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Returns and Refund Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a refund or exchange under the following conditions:

The item must be unused, in its original packaging, and in the same condition as when you received it.

Certain products may not be eligible for return due to hygiene, safety, or personalization restrictions (e.g., intimate apparel, perishable items, or customized items).

Refund requests must be submitted within 7 days of the delivery date.

How to Request a Refund or Exchange

To request a return, exchange, or refund:

Include your order number, product details, and reason for return.

Our customer support team will review your request and provide instructions on how to return the item.

Note: Do not return items without first contacting us. Unauthorized returns may not be accepted.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed via the original payment method within 3 business days.

Shipping costs are non-refundable, except when the return is due to our error (e.g., wrong item, defective product).

Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

Exchanges

If you would like an exchange for the same item in a different size, color, or variant, please indicate your preference when contacting us.

Exchanges are subject to product availability.
Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to our error.

Damaged or Defective Items

If your product arrives damaged, defective, or not as described, please contact us immediately with photos or evidence of the issue.

We will provide a replacement or full refund at no additional cost.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:
Perishable goods (e.g., food, plants)
Personalized or custom-made items
Digital products, downloads, or gift cards
Items marked as final sale

Late or Missing Refunds

If you haven’t received your refund after it has been approved, check your bank account, payment provider, or credit card statement.

International Orders

Customers outside Australia are responsible for any customs duties, import taxes, or shipping fees associated with returns.

Shipping times for international returns may vary depending on local postal services.

Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our operations, legal requirements, or customer service practices. The updated policy will be posted on this website, and the “Last updated” date will be revised accordingly.

Contact

For questions regarding refunds, exchanges, or this Refund Policy, please contact us:

Email: weborders@joerascal.com.au

Address: 445 Spencer Street, West Melbourne, VIC, 3003, AU

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