Terms of service

Effective Date: 25/07/2025

Welcome to our online store. By using our website, purchasing products, or interacting with us in any way, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General Information

This website is operated by Joe Rascal Harley-Davidson (ABN: 70 688 300 405). Throughout the site, the terms "we", "us" and "our" refer to Joe Rascal Harley-Davidson.

By visiting our site or purchasing something from us, you agree to be bound by the following terms and conditions, including any additional terms and policies referenced or linked.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or have permission from a parent or guardian to use this site.

You agree not to use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Accuracy, Completeness & Timeliness of Information

We do our best to ensure all product descriptions, pricing, and availability are accurate. However, we reserve the right to correct errors, omissions, or inaccuracies and to change or update information without prior notice.

4. Product Availability & Pricing

Prices for our products are subject to change without notice. We reserve the right to discontinue any product at any time.
Some products may be listed as “Special Order” or “Backorder”, which are non-refundable once ordered unless the product is faulty (see our Returns Policy for details).

5. Returns & Exchanges

Returns are subject to our Returns Policy.
We comply with Australian Consumer Law and honour your rights regarding faulty, damaged, or misrepresented goods.

Note: Helmets and protective gear have a strict no-returns policy unless faulty. Please refer to our Helmet Returns Policy for safety-related exceptions.

6. Shipping & Delivery

We aim to ship orders promptly, but delays can occur. We are not liable for delays or lost parcels once items are dispatched with a carrier.
Please ensure your shipping details are correct before placing your order.

7. Marketing Sign-Up & Communications

By signing up for our newsletter, SMS alerts, or marketing updates via our website, you consent to receive promotional messages from us, including new product updates, special offers, and store news.

You can unsubscribe at any time:

• By clicking the “Unsubscribe” link in the email footer

• By replying STOP to any marketing SMS

• Or by contacting us directly at [Insert Contact Email]

We comply with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth). Your details are handled in accordance with our Privacy Policy, and we do not sell or share your information with third parties for marketing purposes.

8. Intellectual Property

All content on this website - including images, logos, and product descriptions - is owned or licensed by [Your Business Name]. You may not reproduce, copy, or exploit any portion without express written permission.

9. Third-Party Tools & Links

We may provide access to third-party tools or links over which we have no control. You acknowledge and agree that we provide access to such tools “as is” and “as available.”

10. Changes to Terms

We reserve the right to update or change these Terms at any time by posting updates to this page. Your continued use of the website following any changes means you accept those updates.

11. Contact Information

For questions about our Terms of Service, you can contact us at:

📧 Email: weborders@joerascal.com.au
Address: 445 Spencer Street, West Melbourne, VIC, 3003, AU