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Shipping policy

Last updated: January 12, 2026

Joe Rascal operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). This Shipping Policy explains how we process, handle, and deliver orders placed through our Services. By using or purchasing from the Services, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

Order Processing

We work to ensure that your order is processed quickly and efficiently:

  • Orders are usually processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During high-demand periods, such as holidays or promotional events, processing times may take slightly longer. We will notify you if there are any delays.

  • Once your order is processed, it will be carefully packaged and prepared for shipment.

Shipping & Delivery

We offer a range of shipping options to meet your needs:

  • Standard Shipping: Estimated delivery 3–7 business days within Australia.

  • Express Shipping: Estimated delivery 1–3 business days within Australia (additional fees apply).

  • International Shipping: Estimated delivery 7–21 business days, depending on your location. Customs duties, import taxes, or additional fees may apply.

Delivery times are estimates only and may vary depending on the carrier, customs processing, weather, or other unforeseen circumstances. We are not responsible for delays outside of our control.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location, items purchased, and the shipping method selected.

  • Free shipping promotions, if available, will be automatically applied according to the terms of the promotion.

  • Customers are responsible for any customs duties, import taxes, or additional charges that may apply to international shipments.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • Tracking information may take 24–48 hours to update on the carrier’s website.

  • If you experience issues tracking your order, please contact us at weborders@joerascal.com.au, and we will provide assistance.

Lost or Damaged Orders

  • If your order is lost, delayed, or arrives damaged, contact us immediately with your order number and details.

  • We will investigate the issue and work with the carrier to find a solution.

  • Depending on the circumstances, we may provide a replacement order, resend your items, or issue a full refund.

International Orders

  • Customers outside of Australia are responsible for any customs duties, import taxes, or additional fees applied by their local authorities.

  • Delivery times for international shipments may vary depending on postal services, customs clearance, and local regulations.

  • We recommend checking your country’s import requirements before placing an order to avoid delays or extra charges.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, operations, or legal requirements. Updated versions will be posted on this website, and the “Last updated” date will be revised accordingly.

Contact

For questions about shipping, delivery, or this Shipping Policy, please contact us:

Email: weborders@joerascal.com.au
Address: 445 Spencer Street, West Melbourne, VIC, 3003, AU